This Refund & Cancellation Policy describes how subscription cancellations, refunds, and service credits work for the TripDesk365 platform (the “Service”), operated by Elite Travel Technologies LLC. It is incorporated into our Terms of Service by reference.
1. Quick summary
- Free trial— no card charged, cancel any time, no refund needed.
- Monthly plans— cancel any time, access continues to the end of the current billing period, no pro-rated refund.
- Annual plans— cancel any time, no pro-rated refund except as required by law or under the 14-day window described below.
- Corporate (per active traveler) plans— usage true-up at end of cycle, no refund for unused capacity.
- Service creditsmay be available when we miss our published uptime targets — see Section 6.
2. Free trial
New workspaces include a free trial as described on the Pricing page. We do not require a payment method to start the trial. The trial converts to a paid plan only with your explicit consent. If you do not convert, the workspace transitions to a read-only state and is subject to the data-retention timeline in Section 8.
3. Cancelling a paid plan
You can cancel a paid plan at any time from Workspace settings → Billing, or by emailing support@tripdesk365.com from the workspace owner’s address. Cancellation takes effect at the end of the current billing period:
- Monthly plan— access continues until the end of the paid month; no further charges occur.
- Annual plan— access continues until the end of the paid year; no further charges occur. The unused portion is not refunded except as set out in Section 4.
4. 14-day refund window for annual plans
For first-time annual subscriptions, you may request a full refund within 14 days of the initial annual charge, provided the workspace has not been used to import bookings or send notifications during that period. To request the refund, email support@tripdesk365.com with the subject “Refund request — annual plan” and your workspace name. We will process eligible refunds to the original payment method within 5–7 business days; bank posting times vary.
The 14-day window does not apply to renewals of an annual plan that has already been used. We send a renewal-reminder email at least 30 days before each annual renewal so you can cancel before being charged.
5. Cancellations or refunds outside this policy
If you believe your situation merits a refund outside the terms above — for example, a duplicate charge, a billing error, or an extended Service outage — contact support@tripdesk365.com before initiating a chargeback with your card issuer. Most issues are resolved within a few business days. Initiating a chargeback without first allowing us a reasonable opportunity (no fewer than 15 business days) to investigate may result in suspension of the workspace and forfeiture of any remaining service credits.
6. Service credits for downtime
If the Service falls short of the uptime target published on our Status page during a calendar month, you may request a service credit by emailing support@tripdesk365.com within 30 days of the affected month. Credits are calculated as a percentage of the monthly fee for the affected workspace and applied against future invoices. Service credits are the exclusive remedy for Service unavailability.
7. Plan changes (upgrade or downgrade)
- Upgrades take effect immediately; the new tier is pro-rated for the remainder of the current billing period and charged on the next invoice.
- Downgrades take effect at the end of the current billing period. The lower price is charged starting from the next renewal.
8. Data retention after cancellation
When a workspace is cancelled, we retain its data for 30 days in a read-only state to allow you to export, reactivate, or migrate. After 30 days the workspace and all associated booking, traveler, and audit-log data are deleted from production systems. Limited records (billing history, required audit logs) are retained as set out in our Privacy Policy.
You can request immediate deletion before the 30-day window ends by emailing support@tripdesk365.com with the subject “Immediate deletion” from the workspace owner’s address.
9. Travel bookings are not part of this policy
TripDesk365 is a travel-operations platform. We do not sell, ticket, or take payment for flights, hotels, cars, cruises, or other travel inventory. Cancellations and refunds for the bookings you track in TripDesk365 are governed by the fare rules, terms, and policies of the supplier (airline, hotel, agency, GDS) that issued each booking, not by this policy.
10. Taxes
Subscription fees are exclusive of applicable taxes. Where we are required to collect tax (e.g., U.S. state sales tax, EU VAT), we will display the tax line at checkout and on each invoice. Refunds are processed net of any tax that has already been remitted to the relevant authority.
11. Changes to this policy
We may update this Refund & Cancellation Policy from time to time. Material changes will be communicated by email or in-app notice at least 14 days before they take effect. The “Last updated” date above always reflects the most recent revision.
12. Contact
For cancellation, refund, or billing questions, contact:
Elite Travel Technologies LLC
8 The Green, Dover, DE 19901, United States
Email: support@tripdesk365.com
Phone: +1 (844) 786-8666
Canonical URL: https://tripdesk365.com/refund